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Automotive aftersales consultancy services.
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Being a man working in the UK motor industry, for a long time I was given the impression that struggling with stress was a sign of weakness. The attitude was simple: put your big boy pants on and get the job done.
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Everyone who works for a business has a CoEM – a Contract of Employment. But I believe every employee also has a CoEN – a Contract of Engagement. The difference between the two can have a huge impact on the performance of a business.
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There is a common perception that automotive retailers in the UK are somehow out to fleece their customers.
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We all know what the snowball effect is, once the snowball is in motion down the hill it gets bigger and bigger.
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I was in the UK motor trade for about 12 years. Not very long compared to a lot of people, but long enough to realise it is a great industry with some amazing people. However, I did leave, and after a few months away from it I know I made the right decision.
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I love the motor industry. I love my job. I love cars. I love helping people. However the one thing I hate more than anything is the phrase “but we have always done it that way.” The world has changed, the technology has changed, people have changed, cars have changed. The businesses that seem to…
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“How are you?” It sounds like a really trivial question to ask someone but when you manage a team of people you should never under estimate the power of asking this to everyone in your team daily.
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The UK automotive aftersales sector has always been a people business. Customers may arrive because they need an MOT, a service or a warranty repair, but they return because of the experience they receive. Today, however, delivering that experience has become one of the industry’s greatest challenges.
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Coming soon automotive aftersales non technical training courses to support service advisors.